Frequently Asked Questions

  • Why use a commercial bureau?
  • What is an FM Bureau Service?
  • In simple terms what is the difference between using a Commercial Bureau or using a Facility Management Service?
  • What do you mean by fully integrated systems?
  • Why is there so much jargon about Direct Debits? i.e. AUDDIS, ADDACS, ARUDDS
  • When signing up customers on Paperless Direct Debit Systems why do you have to validate their bank details?
  • Methods of sign up

Why use a commercial bureau?

Many different types of businesses which want to automate their income collection. These customers have their own Service User Numbers but want to outsource their collections to a professional accredited Bureau, which uses fully automated procedures to credit the funds directly into the customer's account and provide reports to assist with reconciliation.

What is an FM Bureau Service?

An FM Bureau service involves the collection of monies via Direct Debit for companies who do not have their own Service User Number. Costs are generally higher for FM Bureau Services as the Bureau has a financial liability if the company using the service becomes insolvent.

In simple terms what is the difference between using a Commercial Bureau or using a Facility Management Service?

To use a Commercial Bureau your bank has to sponsor you to obtain your own service user number (SUN) but with Facility Management the service user number (SUN) is provided by the bureau. Facility Management is often required by smaller companies or new companies who do not have a long term credit history.

What do you mean by fully integrated systems?

Some customers need to collect payer's details for Paperless Direct Debits and we create web pages which can be used on customer's web sites or at their call center's or at the door step to correctly capture the information and feed this data direct to our bureau or back to the customers own software.

For customers who wish to collect direct debits through their own BACS software we can provide web pages which feed into their systems

Why is there so much jargon about Direct Debits? i.e. AUDDIS, ADDACS, ARUDDS

AUDDIS is the lodgement of new Direct Debits to the payer's bank electronically.
ADDACS is the automated advice of amendment and cancellation of payers. Direct debit originators, or their Bureau must regularly collect these reports  from BACS and apply them
ARUDDS is the BACS Report on Unpaid Direct Debits

We make Direct Debits simple and our staff have over 30 years experience to support our customers.

When signing up customers on Paperless Direct Debit Systems why do you have to validate their bank details?

It is mandatory to make a modulus check of the payer's bank account while the new payer is on the phone or the website. It is recommended that the payer's address is checked with a post code address look-up. The principle is knowing your customer.
Our staff are available to help our customers with systems to improve their data collection and their direct debit collections.

Methods of sign up

Customers can sign up by paper direct debit instruction or by a paperless method i.e. telephone or web


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